The customer service team answer phone calls throughout the day from 09.00 to 17.00 Monday to Friday and you may experience a wait while we deal with other queries. I’ve tried ringing, why isn’t anyone answering my call? To make sure we support you as quickly as possible please do email us at as we will be able to address it when we return on the next business day. We may be present on social media over the weekend, however, this is not definite. Unfortunately, we are not open on the weekend. If you are trying to contact our customer services team, please email us at I need help on the weekend, can I still reach you? Contact and Communications I have messaged you on social media/commented on your post, but you haven't replied. To allow us to continue to provide a fast and efficient service, we have a minimum order value that varies depending on the size of the order and the courier required to deliver it to you. For more details please see our Delivery Policy. You can select your option at checkout, which will add the calculated costs accordingly. Our timescale can range from 7 working days to Next Day Delivery depending on your requirements. You are able to pay for a faster shipping option. Though, we also provide faster delivery options if required. Our normal delivery timescale is 3-7 working days. Do you deliver outside of Great Britain?Ĭurrently, we do not provide any deliveries outside of Great Britain. While all orders are made to a high quality and leave our shipment facility in a protected film, if your order appears to have been damaged in transit, please sign for it as DAMAGED and contact us via 24 hours with a description of the fault, and photographic evidence. In what condition should my order be delivered? If you are not going to be in, a clear note on the front door really helps the couriers. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe, or with a neighbour. Will I have to be in all day?ĭepending on how your order is being delivered, we may be able to give you a window for delivery via the courier tracking number. Where possible, this email will include the courier’s tracking details. We will email you again with your invoice when your item has been dispatched from our warehouse. You will receive a confirmation email when you place your order. Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR and collection times are from 9am to 12:30pm and 1pm to 5pm, Monday to Friday How will I know if my order has been dispatched? You can select this option at the checkout. You are more than welcome to come and pick your order up from us at no cost to you. You can pick different addresses whilst checking out. You can have different addresses for billing and delivery. Can my delivery and billing address be different? In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details. While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. Delivery and Shipping Why is my order late? Do you offer bulk order discounts?įor large orders (multiple boards of material), please head to our trade page for more information on how to enquire about pricing and purchasing. We can cut any shape into acrylic or wood. Tighter tolerances can be agreed upon under arrangement. Frequently Asked Questions Product Queries What tolerance do you cut to?
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